Cargo Handling Operator

• On-site research to produce a comprehensive, LSC funded Business and Training Review designed to identify future strategy to improve business performance.
• Development and delivery of a structured programme of Supervisory Skills training to coincide with the introduction of new systems of working and revised pay policies. Topics covered included Discipline and Grievance Handling, Planning and Problem Solving, Communication Skills, Delegation, Assertiveness and Negotiating Skills, and included specially designed work-based exercises to reinforce the learning.
• A follow-up programme has covered further management skills such as Mentoring, Coaching and Training and Leadership, Motivation and Teambuilding and incorporated personal action plans and follow-up feedback sessions in order to evaluate how new skills had been put into practice at work.

Learning and Skills Council

• Research into training issues within the Ports sector in the local area, interviewing representatives from fourteen businesses and reporting on organisational background, workforce analysis, recruitment issues and existing training and development activities, all as part of a national government initiative regarding workforce development.
• Ongoing involvement through attendance at national meetings on behalf of the Learning and Skills Council, during the process of setting up a national training pilot aimed at improving the take-up of qualifications within the sector, involving liaison at local level with interested employers and training providers.