Airport Catering Operator

• In-depth research on-site to produce a detailed Human Resources Analysis Report covering communication systems, management structure, staff scheduling, recruitment, induction, staff training, management development, assessment and rewards.
• Design of Foodcourt and Bar Training Manuals covering service standards, hygiene and safety issues and customer care.
• Delivery of a structured programme of Craft Trainer Award courses to support the introduction of these manuals for managers at different sites throughout the country. These courses involved individual assessments and personal feedback to enable candidates to achieve this nationally recognised qualification.

National Restaurant Operator

• Production of a series of Training Manuals for all aspects of the operation of this rapidly growing organisation with nearly one hundred sites nationwide, supported by the delivery of an ongoing programme of Train the Trainer courses for internal trainers at all levels.
• Production of a Management Development Manual designed to encourage individuals to set and review their own learning objectives during training.
• Bespoke design of a cartoon illustrated Customer Care Coaching Kit for delivery in-house by managers and trainers.