Hospitality Industries

Leading worldwide hotel operator

• Researched and prepared board paper on Mobile enabled services strategy as part of wider project reviewing and recommending Mobile as a channel to market
• Captured business and technical requirements, designed technical solution, authored and validated business case for mobile services such as:
• SMS based booking and confirmation
• NFC room key service including payment both in and out of hotel
• Enhanced loyalty card services including use of branded affinity contactless credit card
• Other value added CRM services